Patient Reviews
Patient Reviews
If you're searching for a clean and modern health clinic that combines personalized care with a warm, friendly atmosphere, UMG Urgent Care is the place for you. Our team is dedicated to making your experience comfortable but satisfying, creating an inviting and fun place to work toward your health and wellness goals. Our friendly and skilled team at UMG Urgent Care is excited to welcome patients in and around Columbia, MD where we perform a wide range of innovative services. We strive to make every visit memorable, ensuring that you feel cared for from start to finish. Our team takes pride in the glowing feedback from our patients who have trusted us to help them achieve their goals. We invite you to explore our testimonials and see what's possible when you choose to partner with us.
"Dr. Stephanie was amazing!!"
"The nurse practitioner who took care of me was great! She gave me stitches and took an X-ray for me. Very friendly people here!!"
"I truly recommend this clinic. Very nice people and the Nurse Practitioner who saw me looks very knowledgeable."
"Came in horribly sick and they treated me very nice and got me in and out extremely quickly. Doctor didn't seem like she wanted to rush me out of her office, and gave me time to ask questions and clarify what was going on with me. Best urgent care I have ever been to by a mile."
"We had a great experience with UMG Urgent Care. The service was very efficient from start to finish. We completed our paperwork ahead of time, which made the check-in process quick and smooth. The receptionist was friendly, helpful, and made us feel welcome. The facility itself was very clean and well-maintained. The FNP who evaluated our daughter was polite, professional, and took the time to listen to our concerns. We truly appreciated the high level of care and would definitely return if needed. Highly recommend!"
"I had to most pleasant experience at UMG. Dr. Stephanie so very kind, patient and explained everything to me in a manner that made me very comfortable. Check-in was quick and easy with no wait at all. I’ll definitely be returning here when needed."
"I made an appointment with urgent care after an injury. Very impressed with the kindness of the staff, cleanliness of the facility, and ability to see me right at the appointment time."
"Had a great experience here! Care was thorough and efficient. Stephanie is very professional and kind and the facility is new and very clean. Would definitely recommend for anyone to come here!"
"This is the most efficient urgent care. I wish I could clone them and have this level of service and cleanliness throughout Maryland. The doctor was so kind to my son, she was so knowledgeable, and the treatment plan was fully comprehensive. I’m so grateful thank you!"
"Awesome experience! So easy to set up appointment online and care was great, quick and so responsive!! Definitely recommend!"
"Made an 8:00PM appointment at 7:45 and was seen by the doctor, to the pharmacy and home by 9:00PM. Clean, organized and friendly. Highly recommend!"
"Excellent environment. They help me for what I needed help with. Very patient and kind."
"Fast, friendly, empathetic, kind and diligent"
"Very convenient. The staff and doctor were professionals. Thank you."
"Awesome experience. Super fast. Very thorough. VERY clean and awesome front of house staff."
"Definitely a hidden gem. The doctor was incredible. Her attention to detail was impeccable. She showed personal care and attention to my problem. She diagnosed instantly and offered immediate solutions. The check-in was fast and there was no waiting. This place is incredible. You will be at safe hands at this place."
"Very quick to be seeing withe the doctor"
"Nice, fast, helpful"
"I had a great experience during my urgent care visit Bianca and Stephanie were both very helpful and friendly. The location is brand new and in a central location."
"Receptionist was very welcoming , polite and respectful . Nurse Practitioner, Stephanie was very kind , knowledgeable and helpful! Clean and organized facility!"
"Just perfect. Odette (sic?) and Stephanie were lovely and attentive and concerned and understanding. They saw me right away. Got x-rays and results within minutes. Then Stephanie immediately reached-out to an orthopedic surgeon. I'm so so impressed and so grateful. Thank you!"
"Great service, personable staff"
"My visit to UMG, was great! Very friendly, professional and personable staff! The office is also very clean! I will definitely come back in the future and I recommend others to do the same!"
"I had a great experience. The staff was friendly and I was seen quickly."
"Stephanie was very professional, thorough, and appeared confident. She explained everything and used words that I could easily understand. It's very easy to get an appointment with them. Their system is user-friendly, requiring fewer questions and clicks “ a True urgent Care” I'm so glad i found UMG!"
"Received prompt - scheduled online, quick callback, in and out in less than an hour - and empathetic care with great beside manner; the facility and furniture looks new, and the place is very clean. Overall, despite the circumstances, had a great experience, especially compared to any other urgent care or hospital I've been to."
"Here on vacation, I fell and needed an x-ray 20 minutes before this urgent care closed. Not only were they gracious and accommodating, they took me right in and spent the necessary time with me to make sure they obtained all required information before getting good images. I was out of the office by closing. The provider contacted me the next morning to let me know report results. (And wished me a happy vacation!)."
"This is a brand new facility, and everything is spotless. Bianca, the receptionist, and nurse assistant is courteous and very helpful. I was taken care of right away. Bianca checked my vitals, and cleaned the cut I had on my finger. She also gave me a tetanus shot that was totally pain free! I was amazed!Then I saw Stephanie, the nurse practitioner. She is also very nice and calm. She explained well to me what to do to care for my cut. She was very reassuring. She took really good care of my wound. This was a very good experience!"
"The staff is so welcoming! Super patient and kind! Quick and efficient but take care of your needs!So thankful for this team being so close to where I live 🫶🏼"
"Fantastic customer service."
"Wait was not long, care given was excellent, and follow through calls received."
"I usually dread going to urgent care due to long waits and so-so service, but this place completely changed my expectations!I visited today for something I thought was urgent and was pleasantly surprised by how smooth and professional everything was. From the check-in with Bianca to the care I received from Dr. Stephanie, everyone was courteous, thorough, and truly caring. This is not your typical urgent care — it’s a gem. I’m so glad I found it and wouldn’t hesitate to recommend it to anyone looking for top-notch care and a kind, efficient team."
"WonderfulFrom the minute I walked in and was promptly seen and left. Great team!"
"Everyone was so professional and the care was top shelf."
"Brought my daughter here on a Sunday after a harrowing experience Friday at an ENT office in Laurel. Someone described the facility as more like a spa than an urgent care and I agree!! Even better, the staff is incredible. We were greeted professionally and checked in promptly by Odette. She was friendly and efficient. Dr. Wurapa helps Dr. Stephanie Arsenault on weekend and he was nothing short of incredible. He put my already-anxious daughter at immediate ease, discussing colleges and her future plans. He walked us through each step of the treatment and made sure she was comfortable along the way. Even though it isn’t as close as many others, I will return here any and every time we have an urgent care need. They also have a dentist office and PT on staff. The facility is maintained impeccably. Highly recommend!!Thanks to UMG for making this stressful weekend a distant memory!!"
"I came in at night barely being able to stand up, feeling very nauseous. Whole staff was great. Very kind, caring and efficient. They saw me right away and issue was solved in less than 30 minutes. I was very well taken care of."
"My wife had dizziness and nausea all day and they gave her a shot and she felt better immediately. Very nice, caring staff and nice clean facilities. THANK YOU SO MUCH!!"
"Quick service, great customer service and follow up. Clean, inviting office and they even offer dental service!"
"I had a little scare and they were there for me to help addressing some concerns, not only for the short, but also for the long term. Dr. Arseneault is always so welcoming, understanding, and professional. I couldn't ask for a better family doctor!The clinic is also completely new, with top of the line equipment that makes you forget about the uncomfortable doctor visit.I just met them but it is hard not to love the entire team!"
"Very professional and very kind staff"
"Great experience - the waiting room, lobby, and exam rooms were clean and spacious, the providers and staff were friendly and efficient, and the wait time was minimal!"
"This place was the BEST Urgent Care I have ever gone to! Not only is it aesthetically pleasing, but the staff is AMAZING! This is not your normal Urgent Care--it is more like walking into a spa by how it looks. It's super cute and makes you feel so comfortable (especially when you are not feeling well!) Stephanie is so sweet and was able to give a diagnosis right away. She is so caring and is such a good listener. The woman at the front desk was also amazing and even wrote the address of the pharmacy closest so that I could pick up my prescription with ease. I live 45 minutes away and I have to say, totally worth driving the distance to go here!"
"Stephanie is kind and knowledgeable. No complaints!"
"We are new to Columbia and needed to visit a prompt care and we noticed on line that UMG Urgent Care was nearby and had good reviews.We were seen promptly and received professional and personable care. This is a real gem. We are very pleased.Thank you."
"I had a great experience at this urgent care. The staff was incredibly friendly, professional, and made me feel at ease right away. They were efficient without making me feel rushed, and took the time to answer all my questions. I really appreciated how quickly they saw me—definitely a place I’d recommend!"
"Come here! Super friendly and extremely nice staff. Very clean and fresh. Best urgent care I have ever been too."
"They were amazing. Little paperwork up front but once that was done I was in quick and seen by a caring and thorough staff. Will def come back."
"I highly recommend this place! They are so nice and stay open late!"
"I took my child to UMG Urgent Care out of fracture concern. Bianca and Stephanie were very kind with wonderful bedside manners. He felt at ease throughout it all.The office is new and very clean! It may be nice to add some magazines in the waiting area.Be aware that clicking for Google directions in the confirmation email may take you to an urgent care off Cedar Ln! I mentioned that to Bianca."
"I took my child to UMG Urgent Care out of fracture concern. Bianca and Stephanie were very kind with wonderful bedside manners. He felt at ease throughout it all. The office is new and very clean! It may be nice to add some magazines in the waiting area. Be aware that clicking for Google directions in the confirmation email may take you to an urgent care off Cedar Ln! I mentioned that to Bianca."
"I highly recommend this place! They are so nice and stay open late!"
"Bianca and Stephanie were both super helpful. This was a quick and easy experience which we really appreciated"
"Great urgent care facility. They took good care of me"
"Visited for my first time and this place is super clean, well run, and efficient. Best urgent care experience I've had."
"So sweet and quick! Super cute office too! Bianca and Stephanie have a great bedside manner and make you feel really comfortable! Highly recommend."
"I had a great experience at UMG Urgent care. It was clean, comfortable, and the staff and service was excellent. I highly recommend it."
"I had a wonderful, first experience here recently. The office was very clean and organized, everyone was very professional and kind, and Stephanie was knowledgeable and helpful. Will definitely be returning here in the future!"
"Was in and out. They were able to rule out a fracture which was exactly what I needed. They were very nice and personable as well, So glad they opened close by."
"Simply awesome service. Friendly, accommodating, saw me right away. 100% recommend them!"
"Bianca & Stephanie are sweethearts!! Amazing service and very gentle & kind. The space is extremely clean & overly comfortable. Family ran so you know they’ll make you feel at home & treat you like one of their own. I went into urgent care but I’ll also be using them for dentistry as well! Satisfaction guaranteed!"
"Very friendly and helpful experience. Nice clen new space too"
"Fast and compassionate care - I saw NP Stephanie and she has great bedside manners while using layman’s terms to talk to me about my medical concerns. She referred me to the appropriate place after taking care of my urgent matter in a swift way. Great place to go and get all your respiratory virus tests with fast results as well!"
"Wonderful experience! My wife was injured and the care we received was exceptional!"
"I am very happy with this new Urgent Care in our community. I just brought a friend here yesterday and had a wonderful experience. The Nurse Practitioner/Owner was incredibly patient and made us feel so comfortable even though it was closing time. I will be coming right back for all my future Urgent Care needs!"
"I am very happy with this new Urgent Care in our community.I just brought a friend here yesterday and had a wonderful experience.The Nurse Practitioner/Owner was incredibly patient and made us feel so comfortable even though it was closing time.I will be coming right back for all my future Urgent Care needs!"
"Love their service! The doctor explained everyrhing for me and give me good advices to get well faster."
"Nurse Practitioner Stephanie is the BEST! She is a compassionate and dedicated professional. She’s very knowledgeable and well-versed in the medical field. I know I can trust her with my health and wellness. I highly recommend her expertise and care!"
"I had a great experience here! The staff was very kind and the provider seems very knowledgable and made me feel comfortable with the plan. When needed I definitely will go here again. Highly recommended!"
"We had a great experience with Dr Arseneault and her team. Dr Arseneault took the time to answer any questions we had and explained the diagnosis in a way we could easily understand. We appreciated that she didnt rush the visit and l it was only a short wait to see her. Dr Arseneault also followed up after our visit. We highly recommend her."
"We had a great experience with Dr Arseneault and her team. Dr Arseneault took the time to answer any questions we had and explained the diagnosis in a way we could easily understand. We appreciated that she didnt rush the visit and l it was only a short wait to see her. Dr Arseneault also followed up after our visit. We highly recommend her."
"“I recently had the pleasure of being treated by Nurse Practitioner Stephanie at UMG. She is exceptionally knowledgeable, understanding, and caring. It is super convenient when I reach out via phone, she assists and guides me without requiring an in-person visit. The facility also offers dental and physical therapy services, making it a comprehensive healthcare center. I am thrilled to continue my care here.” I highly recommend this place so you can be the judge for yourself!!!!"
"Stephanie Arseneault is an absolutely phenomenal Nurse Practitioner! She takes the time to truly listen to concerns, explain diagnosis clearly, and develop a treatment plan individualized to you as the patient. She is very friendly and accommodating, making a potentially stressful situation feel comfortable. I would highly recommend UMG Urgent Care to anyone seeking quality medical care."
"“I recently had the pleasure of being treated by Nurse Practitioner Stephanie at UMG. She is exceptionally knowledgeable, understanding, and caring. It is super convenient when I reach out via phone, she assists and guides me without requiring an in-person visit. The facility also offers dental and physical therapy services, making it a comprehensive healthcare center. I am thrilled to continue my care here.” I highly recommend this place so you can be the judge for yourself!!!!"
"I am so very impress the the nurse practitioner at this practice, she is very nice, listen to my concern and give very good advised. This is my always practice from now on. Thanks again Stephanie"
"Stephanie Arseneault is an absolutely phenomenal Nurse Practitioner! She takes the time to truly listen to concerns, explain diagnosis clearly, and develop a treatment plan individualized to you as the patient. She is very friendly and accommodating, making a potentially stressful situation feel comfortable. I would highly recommend UMG Urgent Care to anyone seeking quality medical care."
"I am so very impress the the nurse practitioner at this practice, she is very nice, listen to my concern and give very good advised. This is my always practice from now on. Thanks again Stephanie"
"Great experience - We had a great experience with Stephanie. Our son had an upper respiratory infection that took a turn for the worse. We appreciated Stephanie’s compassionate care. The treatment was effective and we saw improvement quickly. Highly recommend!"
"UMG, urgent care has some of the most kind staff, including the owner! She’s smart, organized & makes the process of telehealth so much less daunting! I’m very excited for their grand opening in a month, as I know it’s going to serve the community really well."
"Stephanie and her staff are amazing, very professional, friendly and welcoming. I wasn't feeling well, during the exam Stephanie explained step by step the procedure, made sure I was comfortable, answered all my questions and upon discharge her and her staff provided detailed information on my next appointment and how to obtain my results. If you, friends or family members are not feeling well, Stephanie will definitely take good care of you and your family."
"I had a telehealth visit with Stephanie Arseneault She carefully listened as I shared my symptoms with her. She performed her due diligence, asking about my medical history, prior medication, and meds I am allergic to. Because I have a history with this illness, she was able to call in a prescription and now I’m on my way to improved breathing. While I have a PCP, UMG urgent care may just become my back up when I am unable to see my PCP. Ms. Arseneault heard me and was very patient and helpful in answering my questions. Looking forward to the opening of their office at the end of February."
"I had a telehealth visit with Stephanie ArseneaultShe carefully listened as I shared my symptoms with her. She performed her due diligence, asking about my medical history, prior medication, and meds I am allergic to. Because I have a history with this illness, she was able to call in a prescription and now I’m on my way to improved breathing. While I have a PCP, UMG urgent care may just become my back up when I am unable to see my PCP. Ms. Arseneault heard me and was very patient and helpful in answering my questions. Looking forward to the opening of their office at the end of February."
"I recently sought medical treatment at UMG urgent care and had the pleasure of being seen by Stephanie Arseneault. She is very attentive, knowledgeable, caring and took the time to listen to me as I explained my concerns. She put my mind at ease and I am grateful. UMG you're the BEST!!!!"
"Stephanie is very knowledgeable Nurse Practitioner, very thorough and takes her time listening to your concerns! I've seen her few times with different health issues and she definitely knows what she is doing and very confident on what she does. I HIGHLY recommend her and honestly I would pick her as my PCP if I could :) If you are in DMV area and needs to see a provider go to UMG Urgent Care in Columbia MD, clinic is open 7days a week."
"UMG Urgent Care has definitely changed my perception of the quality that comes from urgent care experiences! Stephanie was not only knowledgeable and helpful with my medical needs but she was also very kind. I didn’t feel rushed through the appointment at all, and it really felt like she was listening to me. From the front desk to the providers, everyone provided friendly, timely and helpful service. Thanks, UMG!"
"The staff was polite, professional and willing to listen from the moment I walked in the door. The Provider Stephanie was so wonderful at making me feel comfortable with her care of my toddler. I appreciate having them in the community."
"Amazing! - Stephanie Arseneault is absolutely amazing! I wasn’t feeling well, she took her time with me during the exam, was very knowledgeable about my symptoms and answered all my questions. If you or a family member aren’t feeling well this is definitely the place to be seen and treated. You won’t be disappointed!"
"UMG Urgent Care is an excellent practice! I was fortunate to schedule a virtual visit promptly this week and Dr. Arseneault was superb! She listened to my symptoms and concerns and asked probing, detailed questions. I was able to obtain my treatment quickly and am feeling better. Thank you so much UMG Urgent Care! I highly recommend this practice for all your urgent care and physical check-ups/preventative care."
"Stephanie is a wonderful nurse practitioner! She is empathetic and listens well to her patient’s needs and concerns. She is knowledgeable and provides great education to her patients in a way they will understand. I highly recommend seeing Stephanie and the team at UMG Urgent Care for your medical needs!"
"You can put your mind at ease with the quality of care you will receive at UMG urgent care and especially with the nurse practitioner, Stephanie. She is an experienced practitioner with a high attention to detail, she provides clear and efficient turn around in her communication with her patients, never making them wait for answers to questions or test results. In a world where a visit to a healthcare clinic is often a disappointing, anxiety filled experience, you will be reminded what quality healthcare is all about when you visit UMG and Stephanie. I cannot recommend them enough!"
"I highly recommend UMG Urgent Care. Scheduling a telehealth consultation was seamless. Stephanie the NP was compassionate and thorough in her assessment. I am very satisfied with the service I received."
"Nurse Stephanie is very knowledgable and professional. Highly recommend going to UMG for your healthcare needs!"
"Stephanie is an outstanding nurse practitioner! She’s incredibly patient, taking the time to listen to all my concerns, and her caring nature makes every visit feel comfortable. She’s thorough in her assessments and explains everything in a way that’s easy to understand. I always leave feeling confident and well taken care of. Highly recommend her and UMG Urgent Care!"
"UMG offers outstanding care with professionalism and compassion."
"Stephanie the NP was amazing! I wasn’t feeling good when I saw her. She took the time to answer all my concerns. She makes you feel comfortable to talk to! She is amazing! I highly recommend her!"
"Maravillosa! - Tengo 76 años y tuve el placer de conocer a Stephanie Arseneault. La mayoría de las personas no son pacientes con las personas mayores, pero ella fue muy atenta, amable y se tomó su tiempo para escucharme y no importa cuántas veces le hice la misma pregunta, ella pacientemente se tomó su tiempo conmigo. Durante el examen, ella explicó paso a paso y brindó información detallada sobre su plan de tratamiento y no me dejó irme hasta que estuvo segura de que lo había entendido. Ella es maravillosa, sorprendente y muy amable."
"Stephanie the NP was amazing! I wasn’t feeling good when I saw her. She took the time to answer all my concerns. She makes you feel comfortable to talk to! She is amazing! I highly recommend her!"
"Why this is the place to go to!!! - I had the pleasure of seeing Nurse Practitioner Stephanie at the urgent care recently, and I can't say enough good things about my experience. From the moment I walked in, she was warm, approachable, and attentive. She took the time to listen to my concerns, thoroughly explained my symptoms, and answered all of my questions with patience and clarity. Stephanie made sure I felt comfortable throughout the entire visit, which is not always easy at an urgent care setting.Her professionalism and knowledge were evident, and I truly appreciated how she worked efficiently without making me feel rushed. She explained my treatment options clearly and involved me in the decision-making process, which made me feel confident in the care I was receiving.I left the clinic feeling much better and well-informed. I highly recommend Nurse Practitioner Stephanie to anyone in need of urgent care — she truly stands out for her exceptional care and bedside manner!"
"I am impressed with this urgent care. Most urgent cares I have been to have been so busy and inpersonable. Not this facility--I received a warm welcome and was treated kindly. The nurse practitioner, Stephanie is quite remarkable in the way she connected with me. I feel like most places don't take the time to explain medical stuff to me, but she broke it down in a way I could understand. I'll be coming back here next time as well. Thank you for everything you do."
"Highly recommended - Dr Arseneault was very knowledgeable, friendly, and made us feel at ease. She listened, diagnosed, and addressed all our concerns. I would definitely recommend her. Thank you again for everything!"
"Best Provider - During my visit, Stephanie listened to my concerns, answered questions, and provided me with appropriate care. Her welcoming demeanor made it easy to voice my concerns and ask questions without feeling judged. I will definitely be visiting her again and find her to be such a breath of fresh air! Thank you!"
"I completely recommend Stephanie to take of you and your family for any medical conditions. She is so passionate and caring about her patients and really cares about their well being. She is very thorough and blunt which is always the best approach. I respect her so much and she will be a huge help to her community . She was born to do this and will help many people in their journey of life and wellness."
"Excellent care - I used to see Stephanie and she always provided excellent care. She’s a very knowledgeable person and I’m excited for her practice. "
"Very knowledgeable - I saw Stephanie a year ago. I had a constant headaches. Stephanie was able to find the route cause and relived my pain. Highly recommend her if you’re in need of care. "
"Wonderful! - Stephanie was so helpful during a time when my whole family had covid. She was knowledgeable and helped us managed 3 sick kids. Would recommend! "
"My family and I highly recommend Stephanie for your entire family's healthcare needs. She is an excellent provider steeped in vast clinical experience (including critical and urgent care) and always maintains a holistic approach when prescribing treatment that incorporates the patient's quality of life. In the past, we have been faced with complicated symptoms that only she was able to obtain an accurate diagnosis to yield a better outcome for us and faster recovery! Everyone who we have referred to her has praised the level of care they received. We are thrilled for her urgent care to open to reinstate our care with Stephanie. Thank you!"
"Quality service! - I went to UMG for an outbreak of shingles. Stephanie was able to see me immediately, diagnose my condition, and get me started on an antibiotic regimen immediately. I was back to normal in a few days! Great service and I would highly recommend UMG urgent care. "
"I can't say enough about how wonderful Stephanie is. She has made both me and my children feel completely at ease during our past appointments. She took the time to listen to all of our concerns and made sure to address every need. Her compassionate and attentive approach truly sets her apart. Her bedside manner is exceptional?she's not just knowledgeable but genuinely cares about her patients. I am so grateful for the care she provided in the past and highly recommend her to anyone looking for a doctor who truly listens and gives their full attention."
"Excellent care! - Stephanie Arseneault is an excellent provider! My entire family has received medical care from her in the past, and we highly recommend her! She is a holistic practitioner with a background steeped in critical care and urgent care settings that make her well-rounded in knowledge and expertise. Her bedside manners are immaculate and we felt heard as a patient. Stephanie advocates for her patients and we are happy to continue our care with her once her urgent care opens up! "
"Knowledgeable and friendly! - I went to see Dr. Ung after getting an allergic reaction from a bee sting. I felt at ease and was provided antibiotics which helped and made me feel better. I would highly recommend Dr. Ung! "
"Highly recommend!! - We had an excellent experience with Stephanie when my 9-year-old son needed treatment for pink eye. She was incredibly kind and patient, making sure he felt comfortable and safe throughout the visit. She explained the diagnosis and treatment in a way that both my son and I could easily understand, and her thoroughness gave me confidence in the care he received. Thanks to her prescribed treatment, his eye improved quickly and he was back at school the following day. "
"Excellent Care and Compassionate Service - I can't say enough about how wonderful Stephanie is. She has made both me and my children feel completely at ease during our past appointments. She took the time to listen to all of our concerns and made sure to address every need. Her compassionate and attentive approach truly sets her apart. Her bedside manner is exceptional—she's not just knowledgeable but genuinely cares about her patients. I am so grateful for the care she provided in the past and highly recommend her to anyone looking for a doctor who truly listens and gives their full attention."